Product Warranty As we are deeply committed to our customers, Bison Pro Gear provides a warranty on every item we sell. We offer a 2-year warranty against manufacturing defects for Riding Jackets and Pant, and a 6-months warranty against manufacturing defects for luggage bags. Please note that the warranty specifically covers manufacturing defects only.
The warranty does not cover damages caused by the following reasons:
- Any accident, crash, or fall- Rips, tears, cuts
- Damages caused by prolonged exposure to light (e.g. fading of colour) and/or heat sources
- Any normal wear and tear due to usage.
- Fabric pilling.
- Printed, flocked components, and patches wearing out on usage.
- Damage to stitching, zippers, buttons, trims, and other accessories due to usage.
Sometimes, products at reseller outlets may suffer minor cosmetic damage. Therefore, customers are advised to thoroughly inspect the products at the time of purchase from the sales point. This kind of damage is not a manufacturing defect and is not covered under warranty.
Procedure for Warranty Claim:
- The original invoice of the product issued by an authorized reseller/dealer must accompany the warranty claim.
- Products purchased at a price less than the MRP under offers or discounts will not be covered under warranty.
- You may approach the reseller or dealer for assistance or contact the Company directly at bisonprogears@gmail.com
- A warranty claim cannot be made without valid invoices.
- All Bison Pro Gear products approved for a warranty claim will be repaired or replaced by the company. After we receive the product, we will examine the claim and work with the customer towards resolving it mutually. If the product is not available or discontinued, we will provide an alternative model for you. There will be no refund if the product is not available. The replacement will be done if the product is in stock. You are requested to ship the replacement products to the Bison Pro Gear address.
Before sending the item to us for a warranty claim, you need to send the following details to bisonprogears@gmail.com along with a scanned copy of the Proof of Purchase/Invoice Copy.
Details to be mentioned in the email are as follows:
- Customer Name
- Purchase Date
- Description with images & video
- Scanned copy of Invoice/Bill.
Please Note: Any items sent to us under a warranty claim must be cleaned and in a hygienic condition for inspection.